Cancellation Policy

Cancellation conditions vary depending on the type of reservation, the supplier, and the reservation date. The general framework is provided below; the cancellation terms specific to your reservation are stated on your booking confirmation screen and in your confirmation email.

1. Hotel Reservations

  • Free cancellation: When cancelled by the last cancellation date specified in the reservation, the payment is fully refunded.
  • Partial refund: For cancellations made after the last cancellation date, partial fees may be deducted according to the hotel's policy.
  • Non-refundable: Special discounted (non-refundable) rates are not refunded in case of cancellation.

2. Flight Tickets

Flight tickets are subject to the airline's fare rules. Most economy tickets are subject to cancellation/change fees. Premium and fully flexible tickets have more flexible refund conditions. Tax refunds may be claimed for completely unused tickets.

3. How to Cancel

  1. Submit a cancellation request via the link in your booking confirmation email or through your account page.
  2. Alternatively, you can contact our support channels with your PNR and surname.
  3. Refunds are processed to the card used for payment within 5-14 business days after approval.

4. Force Majeure Cancellations

For mandatory cancellations originating from the supplier (airline insolvency, flight cancellation, hotel closure), a full refund or alternative option is offered.